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Everything

Everything here, grouped by subject. Most people arrive with one question, so start wherever it is.

All 50 notes

Grouped by subject. Each section has its own colour, which is a hint rather than the label — the section name is always written out as well.

The basics

4 notes

Three questions, and a spreadsheet that answers them. For a team under about fifteen this is the whole system, and building it teaches you what you would actually need from a product.

Entitlement arithmetic causes most small-business disputes, and almost all of them come from part-time patterns, public holidays or a rule that was never written down.

Sickness

6 notes

What to write down and what to leave alone. The return-to-work conversation is the most effective practice here and it costs nothing.

The operational problem all of this exists to solve. Most coverage failures were visible a fortnight out and nobody looked.

Tools

6 notes

Signals that a spreadsheet has stopped working, and the ones that look like signals and are not. Buying is a legitimate answer; so is not buying.

Practices that arrive with good intentions and produce grievances. Each one substitutes a mechanism for a conversation that was available.

Reference

3 notes

The end state as a checklist, the questions these records cannot answer, and the terms people use to mean different things.